Job Description
Customer Services Advisornn+6 months + the option to go permanentlynn+On site working in Newcastle nn+£12-£15 phnnSkills:nn+Customer Services experiencenn+Excellent communication skillsnn+Experience resolving customer complaintsnn+Inputting information into databasesnnOur client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.nnThey are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.nnWhat are we looking for in our Customer Service Advisors?nnSociable, helpful and eager to provide excellent customer service to customers.nnAble to work in a fast-paced environment, ensuring defined processes are followed.nnA good eye for detail, ensuring customer records are kept up to date and are accuratennKeen to take responsibility for managing customer information in line with GDPR Experience of working with computer systemsnnA Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.nnAnd through all this achieve core Key Performance IndicatorsnnIf you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch
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