Job Description
Loan IQ Application supportnnLondon nn12-month contract nnInside ir35nnPurpose of JobnnThe Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology.nnThe VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystemnnThe role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ.nnBackgroundnnLoan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the front office pillars:nnSFS (Structured Finance Solutions)nSPD – Specialised Products DepartmentnISD – International & Structural Finance DepartmentnTPD – Transportation DepartmentnCIB (Corporate & Investment Bank)nCBDE 1 and 2 – Corporate Banking Japanese and Non-JapanesenGTBD – Global Transaction Banking DepartmentnGFIG – Global Financial Institutions Group DepartmentnGTFD – Global Trade Finance DepartmentnLCME – Loan Capital MarketsnFMD – Financial Markets Department nnFacts / ScalennLending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa.nEngaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role.nEngaging with external vendor Finastra for incident resolutionnOffice environment minimum 5 days per fortnight (split 2-3 days per week). nnAccountabilities & ResponsibilitiesnnDirect and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation.nProvide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks.nReview root-cause analyses for major incidents and champion long term remediation plans.nLead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization.nDrive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate.nChampion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk.nServe as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams.nDrive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes.nTranslate complex technology issues into executive friendly communication during incidents and governance forums.nProvide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems).nOversee data integrity controls, reconciliation processes, and triage of high impact data defects.nGuide usage of SQL and data diagnostic tools to support analytics and operational investigations.nEnsure all support activities meet enterprise risk, audit, and regulatory standards.nWork with L1 production support team for issue resolution nnKnowledge, Skills, Experience & QualificationsnnRequired:nnDeep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing).nStrong understanding of the Loan IQ data model and configuration tablesnStrong background in production support leadership, including major incident management and platform governance.nFamiliarity with ITIL processes and tools (e.g., ServiceNow, JIRA).nExperience managing cross functional teams and influencing senior stakeholders.nSolid grasp of SQL, batch processing, integration architectures, and vendor supported systems.nAbility to work in a fast-paced, regulated environment with on-call responsibilities.
nnPreferred:nnExperience with Loan IQ APIs, data extracts and reporting tools.nExposure to regulatory environments related to credit, operational risk, and financial reporting. nnIf you believe you have the experience required, please apply with your CV now for instant consideration!nnTO APPLY – PLEASE APPLY WITH AN UP-TO-DATE CVnnCandidates will ideally show evidence of the above in their CV in order to be considered.nnPlease be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.nn*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.nnWe use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention
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