Job Description
Job Title: Helpdesk Coordinator – Join a Global Leader in Real Estate Services!n nCompany: CBRE – The World's Leading Real Estate Services Companyn nLocation: Hulln nJob Type: Full-time n nAbout Us:n nCBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull.n nJob Summary:n nWe're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams.
As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.n nKey Responsibilities:nnManage CAFM system as key user on site, including PPM records, reactives, and reportingnProvide exceptional customer service and support via phone, email, and in-personnEnsure all reactive requests are assigned to the correct engineer and communicated effectively to end-usersnCollaborate with Lead Engineer and Ops Manager to maintain high-quality service standardsnReview subcontractor performance and provide feedback through Ariba and other systemsnIdentify and implement innovative solutions to enhance performance and meet client expectationsWhat We Offer:nnCompetitive salary and benefits packagenOpportunity to work with a global leader in real estate servicesnCollaborative and dynamic work environmentnProfessional development and training opportunitiesnRecognition and rewards for outstanding performanceRequirements:nnOrganized and structured approach to worknLogical and clear thinkingnAttention to detail and high accuracynAssertiveness and confidence in communicationnPersistence and follow-through to resolutionnCustomer and team focus, with a commitment to delivering exceptional serviceHow to Apply:n nIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resumen nEqual Opportunities:n nCBRE is an equal opportunities employer and welcomes applications from all qualified candidates
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