Job Description
Photocopier Field Service Engineern Location: Birmingham / West Midlands n n Looking to make your mark with a top‑tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.n n About the Rolen n You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance.
Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.nnKey Responsibilitiesn nDeliver technical support within agreed SLA timeframes nDiagnose and resolve faults efficiently and accurately nPerform routine maintenance, updates, and modifications nAssist with equipment installations and configuration nUnderstand and adhere to SLAs for assigned accounts nCarry out basic fault finding across managed print solutions nProvide cover for colleagues during absence or peak periods nLog service calls accurately and promptly nReport recurring faults to support proactive resolution nShare technical knowledge with team members nBuild and maintain strong relationships with key accounts nManage boot stock and site stock levels effectively nAttend manufacturer training to maintain technical proficiency n Ideal Candidate Profilen nProven experience in field‑based technical support within the MFD/photocopier/print sector nStrong logical fault‑finding and problem‑solving skills nExcellent communication and customer‑facing ability nConfident working independently while contributing to a high‑performing team n Packagen nSalary up to £31,000 n25 days holiday + bank holidays nCompany Car & Fuel Card nAbility to buy or sell up to 5 days' holiday per year nVolunteer Day nLife Assurance (4× base salary) nPension Scheme nCompany sick pay nEmployee Assistance Programme nCoaching and Mentoring opportunities nCycle2Work Scheme nEyeCare support – discounts on glasses and sight tests nFlu Jab provision nEligibility for Costco Membership n How to Applyn n Please click the apply link below to submit your CV for consideration.n n #ENG1n n If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector
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