Job Description
Customer ServicenCentral Leedsn£24,785 per annumnMonday – Friday | 9:00am – 5:30pmnHybrid working available after probationnnWe're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.nnThis is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.nnThe RolenYou'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.nnKey responsibilities include:n* Supporting Case Handlers with customer service tasksn* Liaising with customers, third parties, and internal teams via phone and emailn* Making welcome calls to new customersn* Chasing outstanding documents and informationn* Updating case management systems accurately and in a timely mannern* Handling inbound queries and following up where required to resolutionn* Helping to manage workloads and keep cases moving efficientlynnWhat We're Looking Forn* Experience in customer facing roles such as retail, hospitality, call centre, or office based environmentsn* Confident communicator with a professional and friendly telephone mannern* Highly organised with strong attention to detailn* Comfortable managing multiple tasks and prioritiesn* Confident using IT systems and Microsoft Officen* A team player with a proactive, can do attitudennWhat We Offern* Salary of £24,785 per annumn* Monday to Friday working – no weekendsn* Hybrid working after probationn* Fantastic working facilities and benefits packagen* Lots of social events!n* Clear progression and development routesn* Supportive team environment with full training providednnIf you're customer focused, organised, and looking to take your first step into an office based role, we'd love to hear from you.nnApply now to start your next role in a supportive and rewarding environment.nnSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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