Job Description
Michael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.nnThis would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!nnFantastic progression and development routes please apply now for an immediate interview!nnClient DetailsnnMichael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.nnThis would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!nnFantastic progression and development routes please apply now for an immediate interview!nnDescriptionnnAs a Customer Service Team Leader you will be managing an established productive team ensuring a positive solution focused culture. nnYou will be providing training and coaching and identifying skills gaps conducting regular 121s and coaching sessions alongside reviewing quality.nnThe role will be hands on managing escalations and any issues ensuring these are resolved within agreed SLAs.nnIf you are an experienced team leader within a professional services environment or potentially transitioning into a supervisory role we would love to hear from you.nnProfilennExperienced within a supervisory role within a professional services environment in a volume positionnnExcellent people management skills nnAble to work in a volume environment managing a fast paced team and a busy workload nnPassionate about delivering an excellent level of client carennExperienced working within change and technology improvement projects nnJob OffernnUp to £35000 dependent on experience+ reputable and prestigious law firm+ central location in Stoke+ excellent progression and development opportunities+ good benefits package+ no shift patterns or weekends+ established and productive high performing team+ growing organisation and experts within their market+ exciting plans for the year ahead+ immediate interviews being held
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