Job Description
Job Title: Customer Service Assistant n Location: Belfast City Centren Contract : Temporary n Start Date: 8th June 2026 n Working Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am – 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm n Pay Rate: £14.40 per hour nnOffice based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). nnAbout the Opportunity:nnDo you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you!
Lloyds Banking Group are recruiting now for Customer Service Assistants to join their team! nnBased in or contact centre, the nature of this role to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'.
As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands.nnFull training will be given through a mix of classroom based sessions, online learning, shadowing and buddy systems. You will be supported every step of the way while you learn about our wide range of lending products and brands. nnWant learn more?
Watch now:nnKey Responsibilities: nnActing as first point of contact via phone to a large customer base.nUsing your judgment to make complex decisions. nBuilding strong relationships with brokers. nDeliver a positive customer experience in colleague and customer interactions by phone, email or letter.
nAccurately calculate affordable lending checks nSupport affordability requests. nnAbout our client: nnLloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.
nnRequirements:nnAble to adapt to new challenges nHighly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. nAbility to work at pace and can successfully deliver against targets. nStrong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.
nnBenefits:nnLocation close to public transport links nFirst-class support and training for all colleagues nOpportunity for growth within the company nComprehensive training and ongoing support to ensure your successnA vibrant and supportive team environmentnOpportunities to develop your skills in the financial services industrynWeekly PaynOnline payslipsnDedicated aftercare teamnAnnual leave allowance of 31 days per yearnEmployee Assistance ProgrammenAccess to Able Futures nEyecare vouchersnAccess to Boost benefits such as discounted shopping vouchers, services, attraction tickets and morenSmart Spending AppnWorkplace Pension scheme nnAt our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. nn We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
nn If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! nn Pontoon is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
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