Job Description
Complaints Handler – Banking & Financial Services (Remote)nnWe are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment.nnOur client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth.nnStart Dates: Various throughout 2026nSalary: From £30,000 per annumnLocation: Work From HomenTraining: 2 weeks training + 2 weeks Grad BaynContract: Permanent, Full Time (40 hours) – fully flexible requiredJob Profile SummarynnWe are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams.nnThis Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers.nnSuccessful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively.nnYou will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times.nnJob DescriptionnnA Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately.nA Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues.nA Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations.nA Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates.nA Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence.nFinancial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines.Essential Experience:nnMinimum 12 months complaint handling experience in a regulated Financial Services environment in the UKnStrong communication skills, both written and verbalnConfident telephone manner with ability to build rapport and support customers effectivelynExcellent organisational skills with ability to manage workload and deadlinesnStrong objection handling skills while maintaining professionalismBackground Checks:nnRight to Work in the UKnCriminal Record ChecknCredit ChecknCIFAS and Sanctions checksnOther associated screeningValues we look for:nnProcess ExcellencenCollaborationnCommunicationnEmotional IntelligencenOpen-MindednessnCritical ThinkingnSolution OrientationnEntrepreneurshipDon't wait, apply for your next exciting move! nnDisclaimernnCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.
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