Job Description
Operational Project Manager** (Contract)nnDuration: 6 Months (Possibility for extension)nnLocation: Edinburgh/Hybrid (Role can be fulfilled primarily remotely)nnRate: A highly competitive Umbrella Day Rate is available for suitable candidatesnnRole OverviewnnAs the Operational Project Manager, you will play a crucial role in managing and executing operational change initiatives. Your focus will be on remediation and customer rectification strategies that enhance our service delivery. This is a fantastic opportunity for a results-oriented professional to lead impactful projects within a dynamic environment.nnKey Responsibilities:nnLead the planning, execution, and delivery of operational change projects, ensuring alignment with organizational goals and customer expectations.nDevelop and implement effective communication strategies to keep stakeholders informed and engaged throughout the project lifecycle.nCollaborate with cross-functional teams to identify areas for improvement and devise actionable plans for remediation.nMonitor project progress, adjusting plans as necessary to stay on track and deliver on time.nEngage with customers to gather feedback and ensure their needs are considered in all project phases.nPrepare and present project reports, highlighting achievements, challenges, and lessons learned to senior management.nFoster a culture of continuous improvement, encouraging team members to contribute ideas and solutions.
nnKey Skills and Qualifications:nnProven experience as a Project Manager, ideally within an operational context.nStrong understanding of operational change remediation and customer rectification processes.nExcellent communication skills, with the ability to develop and implement effective comms strategies.nDemonstrated success in delivering projects that prioritize customer satisfaction and operational efficiency.nExceptional organizational and multitasking skills, with a keen attention to detail.nProficiency in project management tools and methodologies.nRelevant certifications (e.g., PMP, PRINCE2) are a plus. nnCandidates will need to show evidence of the above in their CV in order to be considered. nnIf you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client.
Your application will be observed by our dedicated team. nnWe will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. nnPontoon is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.nnAs part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.nnWe use generative AI tools to support our candidate screening process.
This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention
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