Job Description
Your new company nAre you an experienced team leader who leads from the front? nIf so, I want to hear from you!nMy client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional team leader to join their expanding business. nWorking from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.
nnYour new role nThe position is offered full time from Monday to Friday with a hybrid model in place. nHours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. nThe main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.nSome of your duties will include but not limited to nProvide cover when the Team Manager is absentnLiaise regularly with the Team Manager to align prioritiesnSupport day-to-day management of team rotas and work distributionnLiaise with internal teams to support timely resolution of complex cases.Contact customers who have requested management escalationnCarry out quality control checks on completed cases and calls.Provide feedback and coaching to improve performance and compliancenStrong understanding of Business Support policies, processes and operations.nUnderstanding of regulatory requirements, including Consumer Duty and complaints handlingnAwareness of operational risk nnWhat you'll need to succeed nnProven history of working within financial services or an office-based team leader positionnStrong communications skills nPersonable and professional nPassion for going that extra mile and developing staffnExceptional eye for detail nnWhat you'll get in return nCompetitive salary at between £33,000 and £35,000 per annum nHybrid working nGreat city centre location nFriendly and supportive team n25 days holiday plus bank holidays nnWhat you need to do now nnIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.nnHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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