Job Description
Senior Support Worker – Homelessness ServicesnnOxford n £28,428 per yearn 37.5 hours per week | PermanentnnShift Pattern (4-Week Rota)nnWeek 1: Monday – Friday, 8:00am – 4:00pmnWeek 2: Monday – Friday, 12:00pm – 8:00pmnWeek 3: Monday – Wednesday 9:00am – 5:00pm | Saturday & Sunday 8:00am – 8:00pmnWeek 4: Wednesday – Friday 9:00am – 5:00pmAbout the RolennA respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs.nnThis role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support.nnWorking within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living.nnThis is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness.nnKey ResponsibilitiesnnSupport the delivery of a safe and supportive accommodation servicenAssess and manage risk for individuals accessing the servicenDeliver case management for clients with complex needsnWork collaboratively with health services, housing providers, and community organisationsnDevelop and implement holistic support and move-on plansnSupport residents in identifying suitable move-on options within six weeksnMaintain Housing Benefit claims and housing management tasksnManage challenging situations while ensuring the safety of residents and staffnMaintain accurate records and update internal systemsnReport safeguarding concerns promptly in line with proceduresnBuild positive relationships with residents, professionals, and local servicesnWork as part of a rota including evenings, weekends, and bank holidaysWhat We Are Looking FornnEssentialnnUnderstanding of the challenges faced by people experiencing homelessnessnExperience working in a frontline, face-to-face support rolenExperience supporting individuals with complex needs, including:nMental healthnPhysical health needsnSubstance misusenKnowledge of trauma-informed approachesnStrong communication and relationship-building skillsnAbility to manage challenging situationsnGood IT skills including Microsoft OfficenStrong organisational and case management skillsDesirablennExperience in supported housing, hostels, or homelessness servicesnUnderstanding of move-on pathways and housing optionsPersonal QualitiesnnWe are looking for someone who is:nnCompassionate and empatheticnPassionate about supporting vulnerable peoplenResilient and able to manage emotionally demanding situationsnA proactive team playernOrganised and able to prioritise tasks effectivelySafeguarding & EqualitynnThe organisation is fully committed to safeguarding vulnerable adults, children, and young people, and expects all staff to share this commitment.nnThey are also committed to equal opportunities, welcoming applications from all backgrounds and communities.nnIf you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you.nn#STRJP
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