Senior Repair Engineer
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Senior Repair Engineer is responsible for diagnosing faults and repairing customer warranty returns and production units. The role develops and maintains warranty repair, operating, and maintenance procedures, produces repair analysis and reports, and supports the Test Resources, Production, and Development teams by assisting with and carrying out test procedures.
Key Responsibilities:
- Carry out fault finding and repair work on warranty returns & production units
- Carry out product testing, both bench testing and production (MTS)
- Analyse failures to identify the root cause of failure at the component level (Component / Design / Process)
- To work with production processes when required
- Providing repair analysis and reports
- Assist the Quality team in determining failure trends
- Support process improvements and developments
- Managing backlogs together with the Repairs manager
- Support Remote warranty activity (e.g., India / USA / Brazil)
- Responsible for Workshop organisation, workflow, and general state of tidiness
- Other duties as required to ensure the production area operates effectively and efficiently
Internal & External Relationships:
Internal
- Production: keep up to date with current unit specification/performance changes
- Quality team; Reports on failure; support as required, deeper customer Failure analysis (FA) requests
- Purchasing: As required
- Engineering: keep up to date with current unit specification/performance changes
- Stores / Warehouse; Retrieval of warranty returns
External
- Suppliers: When additional FA support is required
- Customers, when a deeper understanding of the failure is required to help re-create the failure
- DSE Distribution; Support of remote activity
Requirements:
- Fault finding to component level, and repair of PCBA’s
- Ability to operate under own initiative, as well as possessing strong teamwork skills
- Ability to work in a demanding, fast-paced environment and meet tight deadlines
- Ability to work at a high level of concentration and commitment
- Excellent Communication Skills
- Micro & Analogue Electronic Principles
- Working safely in a workshop environment
- Confident in IT skills, both Microsoft Word, Excel, Outlook, and the Epicor ERP system
- Relevant Industrial On-the-Job Training
- Maths & English GCSE or similar
Benefits:
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance-based annual bonus scheme