Legal Routing Project Manager
- Location: London – Fenchurch Street (Hybrid: 3 days onsite)
- Contract Length: 12 months
- Rate: £547/day Umbrella
Role Overview
We are seeking a Legal Routing Project Manager for our consultancy client to support a large, regulated legal environment by managing the intake, triage, routing, and progression of legal matters. This role plays a critical part in ensuring matters are accurately assessed, prioritised, and directed to the appropriate legal teams or external counsel in a timely and efficient manner. The successful candidate will bring solid legal operations experience, strong judgement, and the ability to operate effectively within complex, matrixed organisations.
Key Responsibilities
- Manage the end-to-end routing and allocation of legal matters, ensuring accuracy and appropriate prioritisation
- Investigate, assess, and resolve complex or ambiguous legal requests
- Act as a key point of contact for internal legal teams, external counsel, and cross-functional stakeholders
- Coordinate legal workflows across multiple geographies in line with policies and service-level expectations
- Maintain and update case management systems, ensuring high data quality and consistency
- Monitor and support performance against SLA-driven metrics in a high-volume operational environment
- Identify and implement process improvement opportunities to enhance efficiency and service delivery
- Manage multiple priorities and workstreams in a fast-paced, dynamic environment
Required Qualifications & Experience
- 3–5+ years’ experience in legal operations, legal services, compliance, or paralegal roles
- Experience within a regulated industry or large corporate legal department
- Strong understanding of legal terminology, documentation, and legal processes
- Excellent investigative, analytical, and problem-solving skills
- Strong organisational and project management capability
- Excellent communication and stakeholder management skills, including working with senior legal leaders and external counsel
- Experience working within complex, matrixed, cross-functional environments
- High IT literacy including proficiency with Google Workspace and rapid adoption of new systems
Preferred Experience
- Experience using case management platforms such as Salesforce
- Background in process improvement or continuous improvement initiatives
- Experience with document management systems or workflow tools
- Exposure to SLA-driven, high-volume operational environments
- Proactive, self-starter mindset with a solutions-focused approach
Education & Certification
- Bachelor’s degree in a relevant field or equivalent professional experience
- Project Management or Process Improvement certification (desirable)