Member Experience Manager

Member Experience Manager

£34,000 + benefits

London | Full-time | Permanent Contract

Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters.

As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space - warm, professional and calm - ensuring everything runs smoothly day to day while building a strong, engaged team culture.

What you’ll be doing

• Leading, motivating and developing a high‑performing front‑of‑house team
• Overseeing daily operations across reception, meeting rooms and shared spaces
• Acting as the main point of contact in the absence of the General Manager
• Managing stock levels, amenities and supplier relationships
• Supporting recruitment, onboarding and ongoing team development
• Handling member feedback with care, confidence and thoughtful resolution

Why this role?

This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element.

You’ll benefit from:

• Monday–Friday working hours (no evenings or weekends)
• A beautifully designed workspace with a strong focus on wellbeing
• A collaborative, inclusive culture that values initiative and ideas
• A leadership role with real autonomy and day‑to‑day variety

What we’re looking for

• Experience managing or supervising a customer‑facing team
• A background in hospitality, retail, coworking or a service‑led environment
• Strong communication skills and a calm, organised approach
• A proactive, solutions‑focused mindset
• A genuine passion for creating positive experiences for others