Full Time Luxury Client Advisor
Our client is a beautiful Womenswear brand based on Mount Street. They are looking for an experienced Client Advisor to support and drive sales performance whilst delivering a consistently elevated client experience, and ensure the smooth day-to-day operation of boutique. Ideally you will have experience in a boutique environment and comfortable engaging with senior business leaders regularly. The business is at an exciting stage and looking for someone proactive and keen to establish a long term career with the business.
General working hours will be Monday- Friday 9:30am - 6:30pm
A Saturday may be required on exception, for a private client appointments.
Key Responsibilities
- Deliver a personalised, high-standard client experience in line with luxury service expectations
- Drive sales through styling, product knowledge, and active client engagement
- Build and maintain a client book to support repeat business and retention
- Process transactions, returns, exchanges, and refunds accurately according to the brand’s return policy
- Maintain and update client records; support CRM and clienteling activity
- Receive, unpack, and organise stock deliveries
- Responsible for opening and closing the Boutique at times
- Support stock control, replenishment, cycle counts, and stock takes, liaise with the warehouse for stock requests
- Maintain inventory accuracy and report discrepancies promptly
- Support e-commerce operations, including order preparation and returns as required
- Maintain shop floor and back-of-house standards, including visual presentation and cleanliness
- Support private appointments, VIP visits, and in-store events
- Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests
- Ensure precision and consistency across all internal systems and trackers
Requirements
- 2-4 years’ experience in luxury or premium fashion retail
- Comfortable working in a small team environment
- Strong sales performance in a client-led environment
- Existing client book preferred but this is not essential
- Experience working with high-value and repeat clientele
- Highly organised with strong attention to detail
- Professional, polished, and commercially aware