Production Account Manager – venues / event production
Location: London
Type: Full-time
The Role
We are looking for an experienced and commercially minded Account Manager to take ownership of our portfolio of approved venues across London. This is a client-facing role where you will act as the primary point of contact for venue stakeholders, agencies, caterers, and event clients.
You will be responsible for managing enquiries, developing relationships, and delivering creative, commercially viable event solutions. Working closely with internal creative and production teams, you will ensure a consistently high standard of service while identifying opportunities for growth across each venue partnership.
Key Responsibilities
- Build and maintain strong, long-term relationships with venue stakeholders, ensuring mutual growth and alignment
- Act as the main point of contact for venue event enquiries, coordinating responses, site visits, and solutions
- Manage incoming briefs, gaining a clear understanding of client requirements and expectations
- Develop creative and commercially sound proposals aligned with venue capabilities and budgets
- Collaborate with internal teams to design and deliver engaging event solutions
- Ensure all financial elements, including quoting and invoicing, meet targets
- Identify opportunities to introduce additional services across the wider business
- Maintain consistency and quality across all client communications and proposals
- Monitor event outputs to ensure high standards of delivery
- Share market insights gathered through venue relationships to support business development
- Support delivery teams with venue-specific operational knowledge (e.g. access, restrictions, capabilities)
- Ensure all technical, creative, and logistical requirements are clearly communicated and executed
Technical Skills & Experience
- Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint)
- Experience working with event equipment and/or live events
- Background in a fast-paced administrative or account management role
- Good financial awareness, including budgeting and working to targets
- Understanding of how different business functions (e.g. operations, transport, finance) interact
Personal Skills & Attributes
- Excellent communication skills with the ability to build relationships at all levels
- Highly organised with strong attention to detail
- Ability to manage multiple projects and meet tight deadlines
- Proactive and able to work independently as well as part of a team
- Strong time management and forward planning skills
- Flexible and adaptable approach with a willingness to take initiative
Additional Information
- Represent the business in a professional and courteous manner at all times
- Maintain confidentiality and adhere to company policies and procedures
- Demonstrate a strong awareness of health and safety in all aspects of work
- Work collaboratively with colleagues across all departments
This role offers an exciting opportunity to work across some of London’s most prestigious venues, contributing to high-profile events and building lasting partnerships.
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