Responsive Repairs Officer
- Hourly Rate: £14.82 PAYE
- Location: WF1, Wakefield
- Job Type: Temporary, Full-time, Office-based
We are seeking a Responsive Repairs Officer to facilitate third-party FM contractors in undertaking repairs across the council portfolio, ensuring adherence to contractual time, budget, and quality requirements. This role is crucial in maintaining effective communication and operational links within the council's property management framework.
Day-to-day of the role:
- Support the management of third-party FM contractors to undertake responsive repairs across the council portfolio in line with contractual agreements.
- Review and optimise the performance of responsive repairs planned or undertaken by the third-party FM provider, escalating issues where necessary.
- Maintain strong links with the property helpdesk to facilitate effective, accurate, and timely reporting of FM issues by stakeholders across the council.
- Collaborate closely with Property Service Administrators to ensure timely raising of purchase orders for chargeable repairs.
- Utilise the Computer-Aided Facilities Management (CAFM) system to support continuous improvement in reporting quality and effective contract management.
- Prepare application for payment information for review by the Responsive Repairs Supervisor for contractual accuracy before authorisation by the Hard FM Manager.
- Provide up-to-date and accurate information to the Responsive Repairs Supervisor to aid in the analysis of contractual data and performance measures with Property Analysts.
Required Skills & Qualifications:
- Degree in Facilities Management, Engineering, or a Construction-related subject.
- IWFM Level 3 Diploma in Facilities Management or actively working towards it.
- Proven experience in a role related to repairs and maintenance within a public sector, multi-use portfolio.
- Experience supporting a high-volume repairs and maintenance programme in a complex portfolio.
- Proficient in using a CAFM system, particularly for reporting and recording repairs and maintenance.
- Excellent communication skills, comfortable engaging with various audiences.
- Ability to work under pressure, prioritising work to manage risk and meet deadlines.
Benefits:
- Access to a dedicated consultant for ongoing support.
- User-friendly online system for timesheet management and holiday requests.
- Access to free training, discount clubs, healthcare options, and Reed rewards.
- Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
- Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.
To apply for the Responsive Repairs Officer position, please submit your CV detailing your relevant experience and qualifications.