As a Responsive Repairs Supervisor, you'll play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You'll lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.
Client Details
Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they're looking for 2 Responsive Repairs Supervisors to join their team in Burnley.
Description
- Supervise and support a team of repairs operatives and subcontractors
- Manage and coordinate responsive repairs to ensure timely completion
- Monitor performance against KPIs, service standards, and budgets
- Carry out quality inspections and ensure compliance with health and safety regulations
- Act as a point of escalation for complex repairs and customer concerns
- Work collaboratively with internal teams to continuously improve service delivery
- Ensure a strong customer-first approach in all aspects of the role
Profile
- Proven experience in a repairs or maintenance supervisory role, ideally within social housing
- Strong technical knowledge of responsive repairs process
- Proven team management skills
- Ability to manage workloads, prioritise tasks, and meet deadlines
- Strong communication and customer service skills
- Good understanding of health and safety legislation
- IT literate with experience of repairs or housing management systems
Job Offer
- Competitive salary and benefits package
- Opportunities for professional development and career progression
- A supportive and values-driven working environment
- The chance to make a real impact in local communities