Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications.
One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based).
This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.Responsibilities:ERP Management
- Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation
- Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate
IT Infrastructure Support
- Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues.
- Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution.
- Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.
Business Systems & Applications
- Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation).
- Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation).
- Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business.
- Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.
Microsoft Office 365
- Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet.
- Development and support of business applications using Microsoft PowerApps.
- Automating tasks and processes using Excel Macros/Power Automate where applicable.
Telephony & Communications
- Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.
Requirements
- Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability)
- Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time.
- Strong understanding of Windows Server environments.
- Solid experience with Microsoft SQL Server (strong SQL query/report writing essential).
- Working knowledge of Office 365 administration and SharePoint.
- Experience developing or supporting PowerApps.
- Familiarity with 3CX phone system administration.
- Experience managing or collaborating with Managed Service Providers.
- Understanding of Meraki network devices (switches/APs).
- Strong Excel skills, including experience building or editing VBA Macros.Excellent communication skills - ability to translate technical issues for non-technical users.
- A proactive, self-starter who enjoys solving problems and improving systems.
- Strong time management and ability to prioritise in a busy environment.
- Infor CloudSuite Industrial (CSI) experience.
- Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage.
- Experience working with vendors/implementation partners is beneficial.
- Good change management skills.
Benefits
- Salary- £40,000- £50,000
- Profit related bonus scheme
- Free snacks and hot drinks
- Monthly staff meetings with free lunch
- 22 days of paid holiday plus bank holidays increasing to 25 days with service
- on-site parking
- Monday- Friday 07.30am- 16.30pm (office based)