1st / 2nd Line Support Engineer
Location: Aldershot
Salary: £25,000-£28,000 per annum
Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team.
Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments.
This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment.
Key Responsibilities
- Deliver IT support to a variety of clients
- Provide both remote and onsite troubleshooting and fault resolution
- Install, configure and maintain Windows desktops, servers and applications
- Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
- Manage Active Directory, Group Policy, user provisioning and permissions
- Diagnose and resolve hardware, software and basic network issues
- Maintain accurate documentation and update ticketing systems
- Ensure support tickets are managed in line with agreed SLAs
- Communicate effectively with clients, providing clear updates and managing expectations
- Assist with project work including migrations, upgrades and new deployments
Required Skills & Experience
- 1+ years' experience in an IT support role (MSP experience highly desirable)
- Strong knowledge of:
- Windows 10/11
- Windows Server (2016/2019/2022)
- Active Directory & Group Policy
- Microsoft 365 administration
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience troubleshooting end-user hardware and peripherals
- Strong customer service and communication skills
- Ability to prioritise workload and manage multiple support requests
- Full UK driving licence and access to own vehicle