Lettings Officer
Do you have experience within the Lettings sector?Are you a confident communicator with excellent administration skills?
If so, this could be the ideal opportunity for you.
We're working with an Evesham-based client who are seeking a Lettings Officer to join their supportive team of five. This role is well suited to someone with lettings experience from either the private or public sector, who enjoys managing the end-to-end lettings process and delivering a great customer experience.
The role offers 32 hours per week, worked across 4 or 5 days, with hybrid and flexible working to support a healthy work-life balance.
Role Purpose
To ensure the efficient, timely and customer-focused letting of all vacant properties across the Group. You will manage the end-to-end lettings process, minimising rent loss, promoting tenancy sustainability and ensuring compliance with policy, legislation and regulatory requirements.
Key Responsibilities
Lettings & Allocations
- Ensure all vacant properties are advertised accurately and within agreed timescales
- Secure customers for vacant homes through direct shortlisting, local authority nominations, estate agents and other platforms
- Prepare offers of tenancy and make appropriate tenancy adjustments where required
- Record and report reasons for applicant refusals or rejections
Tenancy Sustainability & Compliance
- Carry out robust pre-tenancy assessments to assess suitability, identify risks and promote sustainable tenancies
- Signpost customers to relevant support services where required
- Ensure rent in advance is obtained as standard to support income collection
Customer Service & Administration
- Complete sign-up packs and arrange viewings, including on-site lettings for new developments and attendance at handovers
- Deal with enquiries from tenants, partner agencies and internal colleagues
- Log service requests and support complaint investigations when required
- Register new applicants and update customer records in line with GDPR and organisational policies
- Maintain accurate records for leasehold properties
- Provide departmental performance information and data in the absence of the Team Leader
Temporary Accommodation & Additional Duties
- Ensure inventory procedures are followed for furniture and white goods
- Log and process tenancy terminations, supporting customers to end tenancies in a timely way
- Allocate and arrange garage inspections and process terminations
- Raise orders, manage invoices and support budget monitoring
- Provide reception and telephone cover as required
Person SpecificationExperience working in lettings or housing environment
- Strong customer service skills with the ability to manage sensitive and complex cases
- Excellent organisational skills with the ability to prioritise a varied workload
- Ability to work collaboratively with internal teams, local authorities and external partners
- Strong written and verbal communication skills
- Good understanding of GDPR and data protection requirements
Why Apply?
- Flexible working across 4 or 5 days
- Hybrid working model
- Varied and rewarding role with real customer impact
- Friendly, supportive team environment
If you're looking for a role where you can use your lettings expertise to make a real difference, we'd love to hear from you.