Your new company
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.Your new role
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.Key responsibilities include:
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
What you'll need to succeed
- Proven mamillotegmental experience within local authority or registered provider housing services
- Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards
- Experience leading and motivating multi-disciplinary teams
- A track record of delivering performance improvement and service compliance
- Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders
- A tenant-centred, outcomes-focused approach
- A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience
Experience preparing for or working within regulatory inspections is desirable.
What you'll get in return
- Senior, high-impact leadership opportunity
- Opportunity to stabilise and strengthen a key housing service
- Hybrid working model
- Initial short-term contract with immediate start
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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