LiveSmart Manager
- Annual Salary: £12.60 PAYE / £15.70 Umbrella
- Locations: CM1, Harlow & CM21, Baintree
- Job Type: Full-time, Office-based
We are seeking a dedicated LiveSmart Manager to oversee the safety and security of our LiveSmart scheme. This role is ideal for individuals with a background in face-to-face customer service, such as carers or receptionists who have worked within a homeless shelter. The position involves managing various aspects of the property, ensuring a safe and welcoming environment for residents.
Day-to-day of the role:
- Conduct regular health and safety checks including weekly, monthly, and quarterly inspections.
- Act as the first point of contact for residents, contractors, and visitors, managing access to the building.
- Coordinate with contractors for repairs and maintenance of communal areas and facilities.
- Manage and monitor communal areas, including laundry facilities, to ensure they are well-maintained.
- Handle and resolve complaints related to communal areas and facilities.
- Advise tenants on rent management and property maintenance.
- Perform water testing and emergency equipment checks in communal areas.
- Ensure compliance with health and safety regulations and complete all actions identified in the fire risk assessment.
- Provide cover and manage additional tasks as required, including potential work at an alternative site in Braintree CM7, with mileage compensation.
Required Skills & Qualifications:
- Proven experience in facilities management or a similar role.
- Strong customer service skills with experience in a service-based role, preferably involving older people or the general public.
- Excellent communication skills, capable of adapting to different audiences.
- Good understanding of health and safety management.
- Proficient in IT (Word, Excel, Outlook, and in-house systems).
- Knowledge of the housing/building management sector.
- Flexible to cover out of hours emergencies and travel to alternative sites as required.
- Must have a valid driver's license and access to a vehicle for work purposes.
Benefits:
- Competitive hourly rate.
- Mileage compensation for travel to alternative sites.
- Opportunity to work in a role that directly impacts the quality of life for residents.
- Dynamic work environment with the potential for job extension.
To apply for the LiveSmart Manager position, please submit your CV detailing your relevant experience.