Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector?Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis.The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:- Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
- Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
- Lead and develop a high performing team in a customer focused culture - delivering the company vision and targets for customer satisfaction including TSM's and operational KPI's.
- Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
- Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
- Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair's programmes.
- Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities.
- Producing detailed and informative performance reports for SLT committees and key stakeholders
Requirements:- Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams.
- Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena.
- Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
- Demonstrable significant management level experience with budgetary responsibilities and management.
To apply, please attach a copy of your CV