Lettings Officer
Salary: £29,000 per annumHours: 37 hours per week
Our client is seeking an organised and customer-focused Lettings Officer to join their welcoming and dedicated team based in Evesham. This is a fast-paced and rewarding role, ideal for someone with a passion for housing and delivering excellent customer service.
You will take end-to-end responsibility for the lettings process, from pre-tenancy assessments through to tenancy sign-ups, ensuring customers are supported to move into their new homes smoothly and sustainably.
Key Responsibilities
- Advertise and allocate vacant properties through Local Authority nominations, direct marketing, and estate agents
- Complete pre-tenancy, affordability, and suitability assessments to support sustainable tenancies
- Prepare and issue tenancy offers and agreements, managing tenancy sign-ups including new developments
- Support existing tenants through the termination process to minimise void periods and rent loss
- Work collaboratively with internal teams and external partners to deliver a seamless lettings service
- Maintain accurate housing records, complete CORE data submissions, and contribute to continuous service improvement
- Coordinate garage lettings, furniture orders for temporary accommodation, and void property processes
- Attend and chair allocation panel meetings, including those relating to Extra Care schemes
About You
- Previous experience in a lettings, housing, or administrative support role
- Strong organisational, communication, and IT skills (including Microsoft Office)
- A customer-centred approach with confidence handling sensitive or complex situations
- Flexible, proactive, and able to work effectively across different services and locations
- Educated to GCSE level (or equivalent) in Maths and English
- Full UK driving licence with access to a vehicle insured for business use