Job Description:
Job Role: Employment Advisor
Location: Tonbridge
Salary: £27,000
Contract: Permanent
Role Overview
We are recruiting a motivated and customer-focused Employment Advisor to support participants on the Restart programme, designed to help individuals progress into sustained employment. As an Employment Advisor, you will manage a caseload of participants, providing tailored one-to-one guidance, practical job search support, and ongoing motivation throughout their journey.
The Employment Advisor role is ideal for someone who thrives in a fast-paced, target-driven environment and is passionate about helping people overcome barriers to work. You will work closely with employers, partners, and internal teams to ensure participants are supported from initial engagement through to employment and sustainment.
Key Responsibilities
Participant Engagement & Assessment
- Build strong, professional relationships with participants as their dedicated Employment Advisor.
- Complete initial assessments to identify goals, aspirations, strengths, and barriers to employment.
- Explain programme requirements, participant responsibilities, and available support clearly.
- Develop SMART action plans and regularly review progress with participants.
- Use motivational interviewing and coaching techniques to build confidence and commitment.
Progression & Job Search Support
- Support participants with CV writing, job applications, interview preparation, and job search strategies.
- Enable participants to develop job-ready behaviours, confidence, and employability skills.
- Identify appropriate training, interventions, and external support where required.
- Tailor support for participants with complex barriers, including health conditions, skills gaps, or caring responsibilities.
- As an Employment Advisor, track participant outcomes and ensure timely progression toward employment.
Employer Engagement & Vacancy Matching
- Source suitable employment opportunities aligned to participant goals.
- Promote participants positively to employers and advocate on their behalf.
- Prepare participants for interviews and employer assessment processes.
- Maintain an up-to-date understanding of the local labour market.
- Work collaboratively with recruitment and employer engagement colleagues to secure job outcomes.
In-Work Support
- Provide structured in-work support to help participants sustain employment.
- Maintain regular contact with participants (and employers where appropriate) during early employment.
- Identify and address in-work issues or barriers quickly to prevent job loss.
- Ensure sustainment activity is recorded accurately and in line with contract requirements.
Administration, Targets & Quality
- Maintain accurate participant records on internal systems to required quality standards.
- Work toward performance and outcome targets expected of an Employment Advisor.
- Ensure compliance with data protection, safeguarding, and programme guidelines.
- Support your Business Manager with performance reviews, audits, and continuous improvement.
Essential Criteria
- Experience supporting individuals into work, job search, or employability activity.
- Strong communication and relationship-building skills.
- Ability to manage a diverse caseload as an Employment Advisor.
- Experience working in a target-driven or performance-focused environment.
- Confident using IT systems, MS Office, and case management tools.
- Strong organisational skills with the ability to prioritise workload effectively.
Desirable Criteria
- Previous experience as an Employment Advisor, Recruitment Consultant, or Careers Advisor.
- IAG qualification (Level 4 or above).
- Knowledge of local labour market opportunities.
- Experience supporting individuals with health conditions, convictions, or other barriers to work.