Resident Involvement Officer
- Pay Rate: £21.37 per hour (PAYE)
- Location: Plymouth, PL5
- Job Type: Temporary (3-month contract, subject to change)
- Working Hours: Monday to Friday, 9am to 5pm
We are seeking a Resident Involvement Officer to lead regional activities promoting our Resident Involvement Strategy. This role involves coordinating and facilitating resident involvement activities, ensuring active engagement and demonstrating the positive impact of these initiatives on our services.
Day-to-day of the role:
- Lead regional efforts to promote and support resident engagement in line with our involvement strategy.
- Coordinate and deliver resident involvement activities, including support for resident-led scrutiny of services.
- Act as the primary point of contact for engagement with regional teams, facilitating local resident engagement.
- Manage and maintain data for involved residents, ensuring accurate and regular reporting in line with KPIs.
- Utilize online tools and digital techniques to offer diverse channels for resident involvement.
- Manage funding allocation for local groups, ensuring compliance with monitoring and auditing requirements.
- Support the organization and delivery of engagement events such as resident engagement days and conferences.
- Lead on data collation and research to support the Resident Scrutiny Committee in their annual reviews.
Required Skills & Qualifications:
- Highly effective communication skills, both verbal and written, with the ability to present information clearly.
- Strong interpersonal skills, capable of engaging with and supporting diverse groups.
- Analytical skills with the ability to interpret performance data and present it in an accessible format.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Ability to work flexibly, including outside standard hours for meetings, and travel within the region as needed.
- Good general education with excellent literacy skills.
Desirable:
- Experience in project management.
- Background in Resident Involvement, Community Development, or Housing.
- Experience in delivering training to teams or customers.
To apply for the Resident Involvement Officer position, please submit your CV detailing your relevant experience.