Our client is a not-for-profit social enterprise supporting NHS GP out of hours and urgent primary care services in the Midlands. Rated as 'Outstanding' by the CQC, they have built a respected reputation throughout the region. As Performance, Insight & Reporting Manager you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory / statutory bodies.
Client Details
NHS Organisation
Description
Key Responsibilities:
Leadership of the Performance Function:
- Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery.
- Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools.
- Ensure high-quality data assurance, governance and validation processes are in place.
- Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide real-time insight.
Directorate Support & Cross-Functional Working:
- Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery.
- Support strategic and operational planning through provision of analysis, insight and performance intelligence.
- Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery.
Performance, Quality & Compliance:
- Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC).
- Ensure organisational policies, processes and standards are followed and regularly reviewed.
- Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders.
Audit, Risk & Assurance:
- Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents.
- Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion.
- Support organisational risk management processes by providing analysis, evidence and assurance as required.
Programme & Project Support:
- Support the Director in delivering key strategic and operational programmes across the directorate.
- Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation.
- Provide data, insight, problem-solving and assurance support to cross-departmental projects.
- Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity.
Relationship Management & Communication
- Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England.
- Present performance and improvement information clearly to colleagues at all levels, adapting style to audience.
- Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements.
People Leadership & Culture:
- Provide day-to-day line management and development for Performance and Delivery team members.
- Promote a culture of collaboration, accountability and high performance across the Directorate.
- Support staff in developing skills in data interpretation, systems use and improvement methodologies.
Profile
Key Skills & Experience:
- Degree or equivalent professional qualification in a relevant field (e.g., Health Management, Business, Data Analytics, Public Health).
- Evidence of continuous professional development
- relevant to performance, quality, or data management.
- Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England).
- Experience working with digital reporting tools and dashboards.
- Experience in data analysis, insight generation, and performance reporting to support decision making.
- Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements.
- Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives
- Qualification or formal training in data, analytics, or performance measurement
- Advanced training or certification in data tools (e.g. Power BI, Tableau, SQL)
- Leadership or people management qualification
Job Offer
Opportunity to work with Senior Management on Data & Reporting Initiatives
Opportunity to support on implementing Power BI & advanced analytics