Deputy Service Manager

Deputy Service Manager - Supported Accommodation

Location: East SussexContract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rotaSector: Supported Housing / Homelessness / Young People / Vulnerable Adults

About the Organisation

Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living.

Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs.

The Role: Deputy Service Manager

As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents.

You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence.

Key Responsibilities

• Support smooth day-to-day operations of a 24-hour supported accommodation service
• Ensure accommodation is safe, secure, welcoming and well-maintained
• Oversee referrals, assessments, inductions and occupancy agreements
• Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles
• Ensure high standards of safeguarding practice and risk management
• Promote prosocial behaviour using de-escalation and psychologically informed approaches
• Work with internal teams to support repairs, health & safety checks, void management and rent collection
• Participate in an out-of-hours management on-call rota
• Maintain accurate records and client data
• Uphold safeguarding, equality, diversity and organisational policies
• Contribute to service improvements using resident and stakeholder feedback

Person Specification

Essential Experience

• Background in supported housing, homelessness services, social care or similar
• Experience supporting young people and/or adults with multiple and complex needs
• Experience supervising or managing staff
• Understanding of safeguarding, risk management and maintaining professional boundaries
• Experience with housing management tasks - rent, voids, H&S, maintenance