Job Description
Job Title: Customer Service Claims HandlernnLocation: LiverpoolnnSalary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation.nnJob Type: Permanent, Full TimennWorking Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pmnnBored in your current role?nnLooking to change direction or take the next step in your insurance career?nnWant more than just a job?nnLooking for an employer who is as passionate about your success as you are?nnWe are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.nnDue to several internal promotions, we are seeking Third Party Claims Handlers – with or without experience to join our friendly team in Liverpool City Centre.nnWhat's involved:nnThe role requires taking ownership of a portfolio of property damage claimsnInvestigating and making decisions on indemnity, liability and quantumnActively driving down the cost of claims through the application of accurate and appropriate claim strategies.nEffective file and portfolio management.We are looking for people with:nnAbility to learn new skills and adapt to changing requirements.nA positive attitude and a GROWTH mindset.nStrong organisation skills and the ability to prioritise tasks.nAbility to fact find and analyse information to result in accurate decision making.nKnowledge of the Civil Procedure Rules and/or previous claims handling experience an advantageGrow with Acorn:nnAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.
From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.nnWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:nnWe run through walls for our customers and each othernWe challenge the status quonWe succeed when we help those around us succeednWe decide quickly when the smart thing to do is use our judgementBenefits:nnA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell optionsn24/7 mental health support & free counselling availablenGrow with us: Through career fairs, leadership programs, and learning on the go!nFlexible benefits, including early access to salary via our internal platformnHybrid working options to support work-life balance and individual needsnRecognition awards, social events & moreOur Commitment to our colleague's:nnThese aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:nnMindful Employer – championing mental health and wellbeingnDisability Confident Level 1 & 2 – creating accessible, inclusive opportunitiesnMenopause Friendly accredited – supporting every stage of lifenArmed Forces Covenant signatory – honouring those who servenArmed Forces Defence employer recognition scheme – Supporting those who servenGreat Places to Work 2024/25 – fostering an engaging and positive workplace culturenBest Place to Work for Development – proud to be investing in people's futurenBest Place to Work for Women – breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.nnA Few Things to Know Before You ApplynnWe're really excited that you're considering joining Acorn!
To help everything go smoothly, here are a couple of things to keep in mind:nnIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.nnVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish.
If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.nnCandidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role
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