Job Description
Job Title: Sales & Customer Service RepresentativennLocation: Liverpool / HybridnnSalary: £26,938 – £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your rolennJob Type: Permanent, Full TimennWorking Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 17:30pm.nnThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.nnThe Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.nnWhat you will be doing:nnQuoting and closing new or renewal business enquiresnBuilding and maintaining long-standing client relationshipsnAmending customer policies, payments and schedulesnRetaining existing clients at renewalnSupporting customers with existing policy amendmentsnWorking towards individual and team targetsnProviding excellent rapport building skills.nHandling sensitive information and following data protection principlesnAdhering to strict FCA guidelinesnProviding a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are:nnAs well as a passion for the job, below are the skills we are looking for to be successful in the role:nnA positive “can do” attitudenExcellent verbal and written communication skillsnGreat listening skillsnHigh level of accuracy and attention to detailnGood problem solvernAbility to work in a fast paced environmentnAbility to multi-task and manage time effectivelynBe able to demonstrate patience and empathynExcellent customer service skills, incorporating a confident and polite telephone mannernPrevious Insurance or Financial Services Industry ExperienceGrow with Acorn:nnAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.nnWe're growing fast, with new opportunities emerging every week.
That growth is largely due to the values we share:nnWe run through walls for our customers and each othernWe challenge the status quonWe succeed when we help those around us succeednWe decide quickly when the smart thing to do is use our judgementBenefits:nn35 days' holiday (including bank holidays) with additional buy/sell optionsn24/7 mental health support & free counselling availablenGrow with us: Through career fairs, leadership programs, and learning on the go!nFlexible benefits, including early access to salary via our internal platformnHybrid working options to support work-life balance and individual needsnRecognition awards, social events & moreOur Commitment to our colleague's:nnThese aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:nnMindful Employer – championing mental health and well-beingnDisability Confident Level 1 & 2 – creating accessible, inclusive opportunitiesnMenopause Friendly accredited – supporting every stage of lifenArmed Forces Covenant signatory – honouring those who servenGreat Places to Work 2024/25 – fostering an engaging and positive workplace culturenBest Place to Work for Development – proud to be investing in people's futurenBest Place to Work for Women – breaking down barriers to women's career progressionA Few Things to Know Before You Apply :nnWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:nnIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us.
These will include a standard criminal record check and an insolvency register check.nnVisa RequirementsnnBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.nnWe're Here to Support YounnWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.
Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.nnPlease click the APPLY button to submit your CV for this role.nnCandidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered
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