Job Description
Senior Customer Service AdvisornnLocation: Southamptonn Salary: £31,000 per annum + Bonusn Working Pattern: Hybrid (once fully trained)n Hours: Monday to Saturday, 5 days per weeknn8:00am-5:30pm or 9:00am-5:30pm (Saturdays 8am – 4pm and working from home once trained)nSaturdays worked on a 1-in-3 rota, with a lieu day during the weekAbout the CompanynnOur client is an established, values-driven organisation that genuinely invests in its people. With a strong commitment to delivering 100% customer satisfaction, they are seeking a Senior Customer Service Advisor to join their growing team.nnThis role is ideal for a customer-focused professional with experience in training, coaching, and supporting colleagues in a contact centre or customer service environment.nnKey ResponsibilitiesnnLiaise with customers via telephone and webchat, responding to enquiries professionally and efficientlynBook appointments and manage customer schedulesnObtain and evaluate relevant information to resolve product and service enquiriesnProvide accurate pricing and service informationnSupport administrative tasks, including managing returned mail and updating customer recordsnAssist the marketing team by contacting existing customers with promotional offersnPromote and offer the full range of appointments and servicesnConduct customer follow-up calls following purchases or non-purchase interactionsnSupport, mentor, and coach new and existing colleagues through structured trainingnContribute to the efficiency of call centre systems, including call routing and handlingnAssist with coaching the team to achieve departmental targetsnAct as a role model and provide support to the departmental management teamnServe as the first point of escalation for customer concerns and complaints, ensuring resolution in line with business proceduresnProactively monitor colleague calls on a monthly basis and produce performance, issues, and training needs reports for senior managementSkills and Experience RequirednnExcellent verbal and written communication skillsnStrong active listening capabilitynProven problem-solving and analytical skillsnHigh attention to detail and accuracynSelf-motivated with the ability to lead by examplenStrong customer-focused approachnAdaptable, with the ability to work on own initiativenAbility to work under pressure and consistently meet targetsnDemonstrable teamwork and leadership skillsnPrevious experience in training and coaching colleaguesnConfident IT and system literacyIf this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY.nnPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.nnTate is acting as an Employment Business in relation to this vacancy.nnTate is committed to promoting equal opportunities.
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