Claims Advisor

Claims Advisor

Application Deadline: 6 May 2026

Department: Claims Management

Employment Type: Permanent – Full Time

Location: Bolton

Description

Join Our Team as a Motor Claims Advisor – Drive Your Career Forward! The role of a Claims Advisor is to actively monitor credit hire and repair claims and ensure they are efficiently dealt with, and to undertake a variety of tasks to support the members of the team working on credit hire files.

Key Accountabilities

• Contacting organisations by telephone to ensure matters are progressing correctly
• Questioning repair and hire periods as appropriate to reduce overall hire days
• Dealing with queries from other parties
• Managing a diary to effectively deal with all matters in a timely fashion
• Updating Tracker by diarising records, court dates, directions, applications and orders, and general activity
• Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case
• Following up on outstanding instructions, documents and other actions to ensure responses are received within required timescales
• Chasing clients to ensure payments are received and dispatched within required deadlines
• Diarising and updating CRU
• Ensuring compliance with the SRA Standards & Regulations
• Adhering to the Keoghs Values

Experience, Skills and Qualifications

• Education – at least 3 GCSEs or equivalent are essential
• Ability to use own initiative
• Ability to prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and procedures
• Ability to remain calm under pressureCompetent IT skills, including Microsoft Office

Technical Knowledge to be Developed

• Understanding of Credit Hire

Personal Development

• Opportunity to learn about work undertaken in a legal department
• Develop a range of skills under supervision
• Career progression opportunities within the team and Keoghs

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week worked 9am-5pm, Monday to Friday inclusive, with 1 hour for lunch.

Benefits

• Davies Incentive Plan
• 25 days holiday per year that increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a range of health and financial wellbeing topics
• Death In Service – after 1 year’s service
• Pension contribution (5% employee / 3% employer)
• Cycle to Work Scheme (after successfully completing probation)
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to online discount sites
• Discounted Gourmet Society membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

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