Retail Security Officer
Location: M&S Store, Shirley Retail Park, Shirley, Southampton, SO16 6TP
Salary: £13.96 per hour; Guaranteed 40+ hours per week
Overview
M&S takes security seriously to ensure our colleagues, customers and stores are safe environments. We deliver the best security through our security teams and market‑leading customer service.
Benefits
- Earn £13.96 per hour with Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
- Company‑funded SIA Licence renewal and continuous training.
- Body‑worn cameras and mobile devices for incident reporting.
Responsibilities
- Protect and safeguard M&S stores, people, and assets while delivering outstanding customer service.
- Follow all policies and legal requirements.
- Engage with provided technology for effective reporting.
- Review and improve Assignment Instructions.
- Report hazards and remain vigilant.
- Handle challenging situations with calm and professionalism.
- Contact emergency services when needed.
Qualifications & Requirements
- Security experience essential.
- A valid SIA Licence.
- Excellent customer service and communication skills, energy, and enthusiasm.
- 5 years trackable working history in the UK.
We welcome candidates with experience in security, retail, hospitality or similar skills who are passionate about customer service.
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