Job Title: Allocation Officer
Department: Housing Allocations
Reports to: Housing Allocation Manager
Level: 6
Job Purpose
To assess applications for social housing and manage allocations in line with legislation and council policy, ensuring fair, lawful, and efficient use of housing resources.
Key Responsibilities
- Assess and determine eligibility for applicants joining the housing register
- Manage and maintain accurate housing register and lettings records using IT systems
- Allocate available properties based on need, policy, and priority criteria
- Apply housing legislation and council policy to make consistent, defensible decisions
- Identify and prevent fraudulent applications, working with investigation teams where necessary
- Conduct home visits to verify applicant circumstances and eligibility
- Provide clear advice and support to applicants, including vulnerable customers
- Liaise with internal teams, external agencies, and contractors to coordinate housing services
- Monitor performance and contribute to service improvements
- Ensure compliance with data protection, equality, and health & safety policies
Key Skills & Experience
- Experience in a customer-focused environment, ideally with vulnerable clients
- Strong understanding of housing legislation and allocations processes
- Ability to analyse information and make sound, evidence-based decisions
- Excellent communication and interpersonal skills
- High level of accuracy in record-keeping and data management
- Ability to manage workload effectively in a fast-paced environment
Qualifications
- Educated to A-Level (or equivalent)
- Relevant housing qualification or equivalent experience (desirable)
- Full UK driving licence and access to a vehicle
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