Allocations Officer – AR

Job Title: Allocation Officer

Department: Housing Allocations

Reports to: Housing Allocation Manager

Level: 6

Job Purpose

To assess applications for social housing and manage allocations in line with legislation and council policy, ensuring fair, lawful, and efficient use of housing resources.

Key Responsibilities

• Assess and determine eligibility for applicants joining the housing register
• Manage and maintain accurate housing register and lettings records using IT systems
• Allocate available properties based on need, policy, and priority criteria
• Apply housing legislation and council policy to make consistent, defensible decisions
• Identify and prevent fraudulent applications, working with investigation teams where necessary
• Conduct home visits to verify applicant circumstances and eligibility
• Provide clear advice and support to applicants, including vulnerable customers
• Liaise with internal teams, external agencies, and contractors to coordinate housing services
• Monitor performance and contribute to service improvements
• Ensure compliance with data protection, equality, and health & safety policies

Key Skills & Experience

• Experience in a customer-focused environment, ideally with vulnerable clients
• Strong understanding of housing legislation and allocations processes
• Ability to analyse information and make sound, evidence-based decisions
• Excellent communication and interpersonal skills
• High level of accuracy in record-keeping and data management
• Ability to manage workload effectively in a fast-paced environment

Qualifications

• Educated to A-Level (or equivalent)
• Relevant housing qualification or equivalent experience (desirable)
• Full UK driving licence and access to a vehicle

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