Reservations Officer

Primary responsibilities

• To receive, confirm and process reservations for the hotel.
• To assist in compilation of statistical data pertaining

Job Function

• To handle inquiries and obtain correct information regarding details of reservation.
• To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
• To familiarize with the regular callers and acknowledge them by using names and telephone courtesy.
• To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
• To politely turn down on closed out dates and offer to book an alternative date/room type.
• To keep up-to-date rooms available for sale and changes in hotel room rates.
• To maintain and update a Reservation Request Form File.
• To help maximise room sales by up‑selling.
• Any other suitable tasks as and when assigned by Reservations Manager.

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