Reservations Officer
Company: DESTINATION SINGAPORE BEACH ROAD
Location: London
Posted: May 1st, 2026
Primary responsibilities
- To receive, confirm and process reservations for the hotel.
- To assist in compilation of statistical data pertaining
Job Function
- To handle inquiries and obtain correct information regarding details of reservation.
- To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
- To familiarize with the regular callers and acknowledge them by using names and telephone courtesy.
- To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
- To politely turn down on closed out dates and offer to book an alternative date/room type.
- To keep up-to-date rooms available for sale and changes in hotel room rates.
- To maintain and update a Reservation Request Form File.
- To help maximise room sales by up‑selling.
- Any other suitable tasks as and when assigned by Reservations Manager.
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