Title: Delivery Programme Lead – East London and Essex
Contract Type: Permanent Full Time, 35 hours per week
Salary: £48,691 – £53,725 per annum dependent on experience, plus Essential Car User Allowance £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker – 20% to 40% of contractual hours to be worked from reporting office (hybrid working)
About the Role
L&Q is looking for two experienced Delivery Programme Leads with a track record in the construction project management of large scale Planned Maintenance & Refurbishment works programmes to properties in a social housing setting. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties & sites in East London and Essex. Candidates should have experience with Kitchen/Bathroom renewal, External works (replacement of windows & doors, re-roofing, building fabric repairs, Cyclical Decorations), Retrofit, Complex Projects and M&E works.
Your Impact & Responsibilities
As the Delivery Programme Lead, you will work closely with partnered contractors to deliver large scale planned maintenance and refurbishment programmes on time and to high quality. You will provide excellent customer service and produce cost‑effective works that positively impact residents. You will be the first point of contact for residents, partners and stakeholders.
What You’ll Bring
- Strong experience in the effective project management of large scale planned maintenance or construction works, including adherence to programme timescales, cost control, quality benchmarking, site inspections and sign‑off of works, whilst achieving high levels of customer satisfaction.
- Relevant technical experience in planned maintenance and property upgrading works (internal and external) and general refurbishment.
- Proven ability to work collaboratively in a partnering environment with Delivery Partner contractors, internal L&Q departments and other team members to achieve all programme requirements. Previous experience of working under a partnering form of contract (e.g., PPC2000) is an advantage.
- Willingness and ability to take ownership of designated workstreams – identifying any delays or blockages and pro‑actively working with Partner contractors to agree and implement mitigation measures.
- Good practical knowledge of Health & Safety and CDM regulations and requirements. Ability to be vigilant on site and challenge any shortfalls.
- Ability to agree quality benchmarks, monitor quality of works on site to ensure required standards are achieved, challenge any shortfall in quality and sign‑off work elements only upon satisfactory completion.
- Ability to identify, instruct and record legitimate variations, working collaboratively with the L&Q Commercial Team to monitor and manage project costs.
- Ability to effectively chair and minute regular (weekly) progress meetings with Delivery Partners and contractors, tracking and chasing meeting outputs and actions.
- Strong customer service experience in dealing directly with residents, resolving issues or complaints within required timescales, and working closely with delivery partners and the L&Q Customer Relations Team to ensure effective communication, minimise disruption and manage expectations, with a target of at least 85% customer satisfaction.
- Ability to review lessons learned and proactively address issues to reduce complaints arising from major works activities, keeping all stakeholders updated on site progress.
- Excellent planning, prioritising, tracking, organisational and administrative skills to ensure accurate and timely recording of all data.
- Effective communication and influencing skills at all levels with all stakeholders; production of accurate and concise reports and presentations.
- Capability to work under pressure, prioritise tasks and manage time effectively, and support others when needed.
- Strong IT skills – proficiency in Microsoft Word, Excel (advanced), Outlook, using v‑lookups, pivot tables and formulae to produce credible reports.
- A full UK driving licence and access to a car is essential for this role as travel to, from and between sites is required.
Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service & bank holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Equal Opportunities
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
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