Property Management Team Leader

Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across #removed#+ homes.

Key Responsibilities

• Lead, coach, and develop a high-performing property and resident services team
• Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works
• Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met
• Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions
• Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained
• Ensure full compliance with social housing legislation, tenancy regulations, and housing standards
• Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners
• Monitor service delivery performance, identify improvements, and drive continuous service enhancement

What we’re looking for

• Proven experience in property management and social housing (essential)
• At least 3-5 years’ experience managing a property or resident services team
• Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload)
• Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks
• Experience managing maintenance programmes, repairs, and contractor coordination at scale
• Excellent communication, negotiation, and conflict resolution skills
• Strong organisational ability and confidence working in a fast-paced, high-responsibility environment

What’s on offer

• Permanent, stable Property Management team leader role based in Ilford
• Salary: £35,000 – £40,000 (depending on experience)
• Monday-Friday working pattern with operational flexibility
• Supportive and collaborative team culture
• Clear opportunities for progression within social housing and property services
• Professional development and long-term career growth

Location & Travel

Based in Ilford, with regular site visits across a wide residential portfolio. Access to a vehicle is desirable to support inspections and contractor coordination.

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