The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The Role
Reporting to the Group Head of Claims Operations, the predominant focus of the role is to support the development, production and continuous improvement of Management Information (MI) and reporting across the TFP Claims function. The role will focus on delivering timely, accurate and insightful claims MI and analysis to support operational performance monitoring and decision, claims oversight, control effectiveness, and regulatory and governance requirements.
Key Accountabilities
- In conjunction with the Head of Claims Operations and Claims Management Team, take responsibility for improving reporting and analytics capabilities across Group Claims, working closely with the in‑house data team to ensure the requirements of all areas of the business are met.
- Produce regular and ad‑hoc Claims MI, analytics and reporting covering claim volumes, financial performance, lifecycle stages, leakage indicators, SLAs, KPIs and claims portfolio management.
- Support the development of management dashboards and analytical packs that clearly articulate performance drivers, trends and areas of focus.
- Analyse claims data to identify trends, outliers, root causes and emerging risks, providing insight and commentary rather than purely descriptive reporting.
- Develop analytical views to support deep‑dives into specific claim portfolios, products, Coverholders or operational processes.
- Ongoing review and oversight of the function’s Data and MI, including KPI monitoring, ensuring outputs are timely, accurate, fit for purpose and support the Claims control framework and governance requirements.
- Lead the data quality initiative for the Claims function and participate in cross‑functional working groups to improve data quality across the business.
- Identify root causes of data quality issues and support remediation activities.
- Contribute to improvements in claims data structure, capture and reporting to enable more robust analytics over time.
- Support automation and enhancement of reporting and analytics, reducing manual intervention where possible.
- Support Claims initiatives to improve the Claims Operating Model by reviewing the existing reporting environment, identifying opportunities for improvement, and implementing changes to drive and monitor operational efficiencies.
- Translate complex data into clear, actionable insight for Claims stakeholders and a wider audience, requiring strong analytical capability and business judgement.
- Lead meetings and workshops with senior management and stakeholders across the business to understand requirements and collaboratively develop appropriate reporting solutions.
- Provide input on process improvements, demonstrate thought leadership, and show ownership in delivering and evidencing the benefits of improvement initiatives.
Skills and Experience
- At least 3-5 years’ experience in a Claims MI, data analysis or analytical reporting role within insurance or financial services
- Advance Excel, Access and Power BI skills (or equivalent tooling)
- Ability to manage multiple analytical tasks and reporting deadlines
- High competency in MS Office applications: Word, Outlook and Adobe Standard required
- Excellent written and oral communication skills
- Strong interpersonal skills in order to work effectively and professionally with diverse groups at all levels across the business
- Proven prioritisation and time management skills with accurate results
- Must be a self starter and work effectively both independently and with teams
- Demonstrated ability to deliver and manage accurate thoughtful detail-oriented work within tight deadlines
The Fidelis Partnership Ethos
- We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
- Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
- We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state‑of‑the‑art underwriting technology to be a market leader.
- We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
- We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
- Insofar as possible, we aim to ensure the composition of our workforce reflects the make‑up of the local community
- We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
- This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
- We aim to maintain a focus on equal opportunities across all stages of hiring process
- We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
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