Salesforce Administrator

The Salesforce Admin is responsible for improving our current instance by designing and building out new features with both declarative and code-based solutions. This role works collaboratively with marketing, sales, and Salesforce teams to enhance automation, improve customer segmentation, and drive data-driven marketing initiatives.

This position is remotely based in the UK only. We are unable to offer work sponsorship for this role.

Responsibilities

• Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, flows automation, and custom objects.
• Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve Salesforce.
• Work cross-functionally with various business teams and other stakeholders.
• Track and appropriately communicate expectations internally.
• Support and manage existing applications as well as support third party systems.
• Document changes for QA testing.
• Define, model, build, and test new, modified, and custom-built functionality, workflows, etc.
• Strong Analytical Capabilities – Data Driven decision making with strong results orientation.
• Other duties as assigned.

Qualifications

• Proficiency in Service and Sales Cloud
• Strong understanding of relational databases and data integration tools; capable of using ETL tools, Data Loader, and manipulating data for load in Salesforce.
• Strong Analytical Capabilities – Data Driven decision making with strong results orientation.
• Strong interpersonal and presentation skills; strong written and verbal communication
• Strong organizational skills
• Proficient with the Microsoft Office Suite of Products – Word, Excel, PowerPoint
• Certified Salesforce Advanced Administrator preferred
• BA/BS in Computer Science or related technical discipline
• 3+ years’ experience as a Salesforce Administrator
• Experience in the design/development/implementation of CRM platforms
• Salesforce Marketing Cloud Administrator certification is a plus
• Experience with Heroku is a plus
• Experience in Conga is a strong plus
• Experience working in hyper-growth and heavy acquisition type organizations is strongly preferred
• Experience with Data Cloud, Field Service, Service Cloud and Case Management is a plus

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