Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform – not just a credit card company. We offer a best-in-class business credit card, SME‑focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started.
Brighton | 4 days a week in the office
The Role
We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. You will be required to work on‑site in our Brighton office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user‑facing IT‑related issues.
Responsibilities
- Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
- Providing assistance to our customer operations teams in relation to the company's bespoke applications.
- Contacting users to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Taking responsibility for adhering to ticket SLA's for yourself and the wider team.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Setting up office equipment and assisting with office and team relocations.
- Setting up new equipment and accounts for new joiners to the business.
- Assisting with the management and maintenance of user accounts across multiple platforms.
- Taking ownership of managing and maintaining the asset register.
- Providing feedback on processes and helping to improve these using previous experience.
- Generating documentation for processes.
- Be part of an on‑call rota.
About you
- Proven work experience as a desktop/IT support engineer or support technician.
- Knowledge of popular operating systems, software applications, and remote connection systems, including Microsoft Windows 10/11 Azure Active Directory, Google Workspace, Slack, Jira, Office 365, Intune, Autopilot, Mac OS.
- Experience or exposure to data administration and SQL.
- Experience with OS patching upgrade management.
- Appreciation of working within IT Security frameworks such as ISO 27001, NIST.
- Experience or exposure to computer networking (Cisco, Palo Alto).
- Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Be part of an on‑call rota covering out of hours support.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Microsoft or IT-related certifications (ITIL, CompTIA, etc.) preferred.
Diversity & Inclusion
We welcome and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
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