EF London International Language Campus is seeking a dedicated, approachable and highly organized Student Services Manager to join our team.
As the face of EF, you’ll play a central role in shaping the student experience – ensuring every individual feels welcomed, supported and safe throughout their stay. From managing welfare provision and coordinating daily operations, to handling arrivals, activities and student discipline, your work directly drives student satisfaction and wellbeing.
- Full-time, Monday - Friday
- Permanent contract
If you’re passionate about creating a positive environment for international learners and leading with responsibility and care, we encourage you to apply.
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
- Managing the reception welcome desk including managing the communication channels into the school
- Managing the service provision to students
- Responding to student welfare issues
- Administration support services
- Organising arrival and departure transfers, liaising with taxi suppliers and managing the transfer budget
- Dealing with problems and emergency situations should they arise. (incl. being a part of an on-call Emergency Management phone rota)
- Organising student arrivals and departures, including organising graduation ceremonies in collaboration with academic department and upholding compliance standards
- Being the first port of call for safeguarding concerns
- Meeting weekly and annual Student satisfaction scores (NPS, EF Challenges)
- Issuing warnings to students for non-academic related concerns/rule breaking
- Liaising with group leaders for day-to-day issues
- Monitoring, tracking and reporting on feedback and online reviews
- Setting, planning & implementing social media and communication campaigns and strategies
Requirements
- Leadership skills with some management/team leading experience required
- Ability to deal with sensitive issues with diplomacy and tact
- Excellent attention to detail
- Knowledge of health, safety and safeguarding procedures desired
- Commitment to the highest level of customer service
- Motivated, sociable and fun disposition with the ability to energise others
- A flexible approach to work undertaken
- English fluency and excellent communication skillsAble to work independently
- Ability to work and thrive under pressure
- Clear background check and two references
- Right to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Private health insurance
- Life insurance
- Access to EF Hello language learning
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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