About the Role
The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track.
Key Responsibilities
Delivery Operations Support
- Produce financial reports for account teams (contract/SOW burndown).
- Validate, track and approve TOIL for account teams.
- Track, manage and report account expenses.
- Account invoice review and approvals.
- Client asset management.
- Support onboarding new team members and create rotation plans where appropriate.
- Support the team with travel and accommodation booking as required.
- Provide timely and visual client‑ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C‑Suite level.
- Manage reporting on contract/SoW compliance.
- Manage team work plans/schedules and on‑site register.
- Facilitate key meetings/ceremonies with stakeholders where appropriate.
Delivery Assurance Support
- Establish and maintain standards for projects.
- Offer guidance on best practices and processes for managing projects.
- Monitor progress against plans and report on results.
- Schedule and facilitate reviews to ensure projects are on track.
- Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs.
- Be an active participant in the Delivery Management community within the engagement and Made Tech.
Capability Improvements
- Build and implement plans to improve the Agile delivery management capability.
- Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability.
- Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice.
Skills, Knowledge & Expertise
- Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques).
- Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross‑functional projects (software engineering, user experience, architecture, etc.).
- Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalates to achieve required outcomes.
- Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits.
- Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process.
- Experience of managing issues using a robust process to identify action plans and track remediations to conclusion.
- Experience of building project plans and tracking adherence to plans, including dependencies and inter‑dependencies, within an Agile delivery model.
- Experience in coaching others in Agile project management best practices.
- Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C‑Suite executives.
- Experience in managing the activities of a project team in a matrixed project organisation.
SC Eligibility
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we’re looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years’ continuous UK residency and 5 year’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to let you know why.
Job Benefits
30 days Holiday
We offer 30 days of paid annual leave plus bank holidays.
Flexible Working Hours
We are flexible with what hours you work.
Flexible Parental Leave
We offer flexible parental leave options.
Remote Working
We offer part time remote working for all our staff.
Paid Counselling
We offer paid counselling as well as financial and legal advice.
EEO Statement
We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
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