About the role
We are seeking an experienced Pensions Officer to lead and deliver a high-quality Teachers’ and NHS pensions administration service within the London Borough of Harrow. You will play a key role in ensuring pension processes are accurate, compliant, and delivered to a high standard for employees, schools, and stakeholders.
This is a specialist role where you will provide expert advice, manage complex pension data, and ensure statutory reporting requirements are met in line with legislation and scheme regulations.
Key responsibilities
- Deliver and manage the Teachers’ and NHS pension administration service
- Provide expert advice and guidance to employees, schools, and governing bodies
- Maintain accurate pension records and ensure data integrity across systems (including SAP and pension portals)
- Complete and submit monthly and statutory pension reports to pension schemes and regulators
- Investigate and resolve pension queries, errors, and service history issues
- Calculate and process retirement and pension benefits, including redundancy and ill-health cases
- Support pension auto-enrolment processes and compliance activities
- Ensure all work is completed within agreed deadlines and service standards
About you
You will bring:
- Strong experience in pensions administration, ideally within the public sector
- In-depth knowledge of Teachers’ Pensions and/or NHS Pension Scheme regulations
- Excellent analytical and problem-solving skills
- The ability to explain complex pension information clearly to non-specialists
- High level of accuracy and attention to detail when working with data and systems
- Strong communication and stakeholder management skills
- Confidence working with HR/payroll systems such as SAP or similar platforms
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