Entry Level Field Service Engineer – Plymouth
Department: Service - Field Service
Employment Type: Permanent - Full Time
Location: UK/Field based
Reporting To: Field Service Manager
Description
An excellent entry point into engineering If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.
- Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
- Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. Working pattern
- This is a field role, so start/finish times vary with customer needs and travel.
- Core hours apply; however, because of the nature of the job, flexibility is required.
Weekend rota & earning opportunity
- This role includes participation in a weekend/bank holiday support rota with additional pay.
- Potential of additional earnings through Weekend and Bank Holiday Rota participation.
- Opportunities to earn more by taking on additional weekend cover when available.
- Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression
Progression opportunities exist for the right person, including:
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities
What you’ll do
- Start your day from home, head to customer sites, and manage jobs through our field service system.
- Meet the customer, understand the issue, and keep them updated as you resolve the problem.
- Use a Windows laptop to review system logs, run checks, and record your work.
- Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
- Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
- Test the equipment and clearly document what you’ve done before leaving.
- Use quieter time for structured learning and training modules.
Service levels & priority work
- You’ll work to agreed service levels (SLAs) that help keep customer sites running.
- Most work is planned maintenance and scheduled visits.
- When a site has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams.
- Our aim is always a first‑time fix and minimal disruption for the customer.
Training & support
- Structured onboarding and shadowing.
- Product training and access to learning modules/Academy development.
- Ongoing support from schedulers, technical support, and field leadership.
What we’re looking for
Essential:
- Full UK driving licence.
- Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
- Comfortable using a Windows laptop and learning new software.
- Some experience of a workplace environment (e.g., part‑time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
- A professional, customer‑friendly approach — you represent GLORY on site.
Preferred:
- Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
- Networking self‑check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
- Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
Job Benefits
With Glory, you will be working for an Investors in People Gold accredited company.
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company vehicle that is available for private use
- Tools and parts support
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
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