The Role
AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies. The TAM will serve as the technical champion for all of our customers. Your technical ability and customer‑facing skills will enable you to effectively represent Gravitee within a customer’s environment.
The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.
You will serve as a point of contact for all technical, product and support questions on a day‑to‑day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).
What You’ll be Doing
At Gravitee, impact isn’t abstract, it’s visible. In this role, you will:
- Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
- Effectively manage the tracking of top‑tier customer projects and resolution and escalations on behalf of product and services
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
- Help existing customers to understand business case & value prop, also ensuring post‑sales challenges/pitfalls are identified and mitigated into opportunities
- Understand, advocate, and document customer’s use case, architecture, and roadmap
- Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
- Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted
Your impact will be visible, measurable, and global.
Essential Skills
- Professional fluency in French or German
- 5+ years of demonstrated experience handling customers of all sizes
- Professional Services functions in a fast‑paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
- Ability to travel when required to meet with your accounts
Desired Skills
- Prior experience or knowledge in container technologies (e.g., Docker) and Kubernetes. Software development experience in one or more programming languages such as Java or Python
- Additional European language skills are a strong plus
- Experience working in a startup or scale‑up environment
Who Thrives at Gravitee
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you:
- Care deeply about quality, clarity, and impact
- Are curious, adaptable, and excited by emerging technologies like AI
- Take ownership and follow through
- Value collaboration, openness, and continuous improvement
Bonus points if you’ve worked with APIs, cloud‑native platforms, AI‑enabled systems, or open source, but curiosity matters most.
Life at Gravitee
At Gravitee, we invest in humans, not just roles.
You’ll get:
- Competitive medical coverage
- Pension / 401k program options
- Stock options - you build it, you own it
- 25 days holiday + in‑country national holidays
- 3 mental health days + wellness allowance
- Your birthday off
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
At Gravitee, diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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