Job Summary
The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.
This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration.
The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7 day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.
ESSENTIAL FUNCTIONS
Remote Technical Support
- Provide remote troubleshooting and support for parcel handling automation systems.
- Respond to PLC and electrical system support calls from Amazon and other customers.
- Diagnose and resolve controls related issues affecting conveyor and automation systems.
- Guide onsite maintenance teams through troubleshooting procedures when required.
- Document service activities, troubleshooting steps, and resolutions.
Controls and Electrical Systems Support
- Support PLC controlled conveyor and automation systems used in warehouse and airport environments.
- Analyze electrical schematics and control logic to identify and resolve system faults.
- Assist with system diagnostics, software troubleshooting, and control system recovery.
- Provide guidance on proper system operation and maintenance procedures.
Customer Support and Communication
- Serve as a technical point of contact for customer support requests.
- Maintain clear and professional communication during troubleshooting activities.
- Provide timely updates on system status and issue resolution.
- Maintain accurate service documentation and support records.
Service and Project Support
- Support the After Sales team in activities related to service contracts, spare parts, and small projects.
- Assist with system upgrades, troubleshooting support, and engineering analysis when required.
- Participate in continuous improvement initiatives related to service and support operations.
Travel and Field Support
- Travel to customer sites when remote support cannot fully resolve issues.
- Assist with onsite troubleshooting, commissioning, or service activities when required.
- Support coordination between field technicians and remote engineering teams.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- PLC troubleshooting and diagnostics.
- Electrical systems analysis.
- Conveyor and material handling systems.
- Remote technical support.
- Customer communication and support.
- System diagnostics and fault resolution.
- Documentation and service reporting organizational skills.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in Electrical Engineering, Controls Engineering, or related field.
- Experience with PLC based automation systems in industrial or material handling environments.
- Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems.
- Ability to read and interpret electrical schematics and control logic.
- Experience troubleshooting conveyor systems and automated material handling equipment preferred.
- Strong problem solving and analytical skills.
- Excellent communication skills and ability to support customers remotely.
- Willingness to participate in a 24-hour support environment.
- Ability to travel occasionally for onsite support.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
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