Role: IT Desktop & Network Operations Engineer
Location: Wrexham - 5 days onsite (non-negotiable)
Start: ASAP
The Opportunity
We're supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team.
This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure.
This is a practical, on-the-tools role - ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment.
Key Responsibilities
- Provide 2nd line desktop and infrastructure support
- Deliver face-to-face support to end users (including operational staff)
- Support:
- Windows OS installation & troubleshooting
- Windows Server environments (2008-2016)
- Active Directory & user admin
- WSUS & patch management
- Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
- Support VMware, RDP, Citrix environments
- Deliver device rollouts, upgrades, and enterprise-wide deployments
- Work within a process-driven, regulated environment
Required Skills
- 2-5+ years in IT Support / Desktop / Infrastructure roles
- Strong 2nd line support capability
- Experience with:
- Windows OS & Server
- Active Directory
- Patch management (WSUS)
- TCP/IP, DHCP, DNS
- VMware / Citrix / RDP
- Strong customer-facing skills
- Comfortable working fully onsite
Nice to Have
- Experience supporting:
- Manufacturing environments
- Pharmaceutical / life sciences
- Laboratory or regulated environments
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