Location: Home Based - London
Purpose
You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Responsibilities
A key part of the role is to provide learners with feedback and support on IT Support concepts. It is therefore important that you understand and have knowledge to support on the following:
- AI Automation tools such as Microsoft Copilot, Microsoft Power Automate, APIs, RPA, production flows, logging and documenting.
- Understanding of low code automation using GitHub Copilot, Python, Microsoft Power Platforms, APIs, RPA, production flows, logging and documenting
- Organisational leadership, Ethical AI adoption, Organisational change, Methods to identify enhancements to organisational productivity, Project and change management principles.
- Legal and regulatory frameworks, Ethical principles and standards in AI, Benefits and risks of AI and automation, Impact of AI and Automation on workplace culture and wellbeing, Security and governance principles, Methods for assuring compliance in AI and Automation.
- Designing human‑centred AI & automation solutions, Sources of error and algorithmic bias, Project development lifecycle, Principles for designing sustainable solutions.
- Solution viability, Principles of application testing, Principles of human oversight and human / AI collaboration, Principles for evaluating the success and impact of AI and automations solutions, Principles for long‑term monitoring of solutions.
- Engagement and training approaches for technical and non‑technical users, Methods to develop successful support resources for a range of audiences, Strategies for inclusive communication with a range of stakeholders, Collaborative working principles, Benefits of wellbeing and safe working practices.
Benefits
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
Personal Growth
Learning and opportunity is at the core of what we do – and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Equal Opportunity & Diversity
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
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